Shipping policy

 Shipping Policy

Thank you for shopping with us! Please read our shipping policy carefully, especially as we ship live tropical plants.

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 Order Processing & Dispatch Days

All orders are processed within 1–3 business days.

We aim to dispatch orders on the following days:

• Monday
• Tuesday
• Wednesday

We do not dispatch orders later in the week to avoid plants being held in transit over the weekend, helping ensure they arrive in the best possible condition.

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 Shipping Method & Delivery Time

All orders where possible are shipped using Royal Mail Tracked 24.

If they are oversized, we then use Parcel Force Express 48.

Estimated delivery time:

• 1–2 working days after dispatch

While Tracked 24 is a next-day service, we ask customers to allow an extra working day for delivery.

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 Shipping Coverage

We currently ship to:

• UK Mainland only

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 Plants, Merchandise & Accessories

• All items, including tropical plants, merchandise, and accessories, are shipped using the same delivery method.
• Plants are carefully packaged to ensure they arrive safely and in good condition.

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 Large or Unusual Items

If your order is larger or unusual in size, we may use an alternative courier service.
In this case, delivery times may vary slightly.

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 Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.
Please allow up to 24 hours for tracking updates to appear.

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 Delays

While we aim to meet all delivery estimates, delays can occasionally occur due to:

• Postal service issues
• Weather conditions
• Busy periods

We appreciate your patience in these situations.

 

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 Incorrect Addresses

Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.